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Shipping & Returns

Shipping:

Royal Mail 2nd Class 3-4 working days

after seller receives cleared payment

Royal Mail 1st Class Signed For 2-3 working days

after seller receives cleared payment

Are my products sent with tracking information?

Yes most orders are sent with tracking information.

Orders outside the UK are always sent with tracking information.

 

Are the products well wrapped?

Glass items are wrapped with, polystyrene pebbles and bubble wrap to ensure extra care is taken. products sent abroad are double protected

 

What if my product arrives damaged?

 

items arriving broken by Royal Mail: We try our best to resolve the issue for you. We will need photographic evidence of damaged items before we re-send replacements, which can be sent to us via the contact us page below. 


Returns

Returns are accepted within 14 days, only applicable to goods that are returned undamaged, unopened and unused. It must be returned in it's original packaging, untouched, un-opened.

The buyer is to pay the return cost if the product is just unwanted. Please contact us regarding any returns.